Refund & Return Policy

At Nyvaz, all orders are processed within 1–3 business days after successful payment confirmation. Orders are not processed or shipped on Sundays or public holidays.

Customers will receive order confirmation and shipping updates through email, SMS, or WhatsApp once the order has been dispatched.

We aim to deliver orders within the estimated delivery timeline; however, delivery times may vary depending on location, courier services, weather conditions, or unforeseen circumstances.

Domestic orders are generally delivered within 5–10 business days after dispatch, depending on the delivery location.

Shipping charges, if applicable, will be displayed during the checkout process before payment confirmation.

Nyvaz may offer free shipping on selected orders, promotional offers, or minimum purchase amounts as applicable.

Once your order has been shipped, tracking details and courier information will be shared through email, SMS, or WhatsApp for easy order tracking.

Customers are responsible for providing accurate shipping details during checkout to avoid delivery issues or delays.

While we strive to deliver orders on time, Nyvaz shall not be held responsible for delays caused by courier companies, natural events, public holidays, or other unforeseen circumstances.

If you face any issues regarding shipping or delivery, you may contact the Nyvaz customer support team for assistance and updates regarding your order.