At Nyvaz, customer satisfaction is important to us. Customers may request a return within 7 days of receiving the order if the product is damaged, defective, incorrect, or eligible under our return policy.

Returned items must be unused, unwashed, and returned in their original condition with all tags and packaging intact.

Certain items may not be eligible for return, including products that have been used, washed, altered, or returned without original tags and packaging.

Sale items, discounted products, and customized orders may also be excluded from return or refund eligibility unless the product received is damaged or incorrect.

Once the returned product is received and inspected by our team, customers will be notified regarding the approval or rejection of the refund request.

Approved refunds will be processed to the original payment method within 5–10 business days depending on the bank or payment provider.

Exchanges may be available for size issues or damaged products depending on product availability at the time of the request.

Customers are requested to contact our support team before sending any product for exchange or replacement approval.

If you have any questions regarding returns, refunds, or exchanges, you may contact the Nyvaz customer support team for assistance.

Our team will do its best to provide a smooth and hassle-free shopping experience for all customers.